Privacy policy

Privacy Policy

Effective Date: August 2026

This Privacy Policy explains how we collect, use, store, and protect information when you visit or make a purchase through https://suchend.in/.

Information We Collect

When you browse our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

Name
Mobile number
Email address
Billing and shipping address
Order and transaction details
Information provided when contacting customer support
Device, browser, and website usage information
Other information necessary to process and fulfil your order

Payment information required to complete an online transaction may be processed by our payment service providers. We do not require or intentionally store your complete card, banking, or UPI credentials on our website.

How We Use Your Information

We may use the information collected to:

Process and fulfil orders.
Arrange delivery and shipping.
Process payments and refunds.
Provide customer support.
Communicate with you regarding your orders or enquiries.
Process return, exchange, cancellation, and refund requests.
Improve our products, website, and customer experience.
Prevent fraud, misuse, or unauthorized transactions.
Comply with applicable legal, tax, accounting, and regulatory requirements.

Sharing of Information

We may share relevant information with trusted service providers where necessary to operate our business, including:

Payment gateway and payment processing providers.
Shipping and logistics partners.
Technology, website, hosting, and service providers.
Customer support or communication service providers.
Government, regulatory, or law-enforcement authorities where required by applicable law.

We do not sell your personal information as a product to third parties.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to maintain website functionality, understand website usage, improve user experience, and support relevant marketing or analytics activities.

You may be able to manage cookies through your browser or device settings. Disabling certain cookies may affect some website functionality.

Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, loss, alteration, or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer support, accounting, tax, legal, dispute-resolution, and other legitimate business requirements.

When information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal or regulatory requirements.

Your Privacy Requests

If you have questions about your personal information, wish to request information regarding its use, or have a privacy-related concern, you may contact us using the details below.

Where applicable, requests relating to consent or personal-data processing will be handled in accordance with applicable law.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing their respective privacy policies before providing personal information.