Refund policy
Effective Date: August 2026
At Suchend, we strive to deliver premium-quality footwear. If you receive a product that is damaged, defective, or has a size issue, we are happy to assist.
Return & Exchange Window
- Returns or exchanges must be requested within 3 days of delivery.
- Requests received after 3 days will not be accepted.
Mandatory Unboxing Video
A continuous unboxing video is mandatory for every return or exchange request.
The video must:
- Start before opening the parcel.
- Clearly show the shipping label.
- Show the package being opened.
- Clearly display the product and any issue.
Without an unboxing video, no return, exchange, or damage claim will be accepted.
Eligible Reasons
- Wrong product delivered
- Damaged product
- Manufacturing defect
- Wrong size delivered
Conditions
The product must:
- Be unused.
- Be in its original condition.
- Include original box, tags, accessories, and invoice.
Non-Returnable Items
We do not accept returns for:
- Used products
- Products damaged after use
- Requests made after 3 days
- Products without the mandatory unboxing video
Refund
- Approved refunds will be processed to the original payment method within 5–7 business days after inspection.
- COD order refunds will be processed via bank transfer or UPI.