Refund policy

Return & Refund Policy

Effective Date: August 2026

If you receive a product that is damaged, defective, incorrect, or has a size issue due to an error from our side, you may request a return or exchange subject to the conditions below.

Return & Exchange Window

Return or exchange requests must be raised within 3 days from the date of delivery.
Requests received after 3 days from delivery will not be accepted.

Mandatory Unboxing Video

A continuous unboxing video is required for every return or exchange request.

The video should:

Start before opening the parcel.
Clearly show the shipping label and package condition.
Show the parcel being opened.
Clearly show the complete product and the issue being reported.

The unboxing video may be required to verify claims relating to damage, wrong product, missing items, or other delivery-related issues.

Eligible Reasons

Return or exchange requests may be considered in the following cases:

Wrong product delivered.
Product received in damaged condition.
Manufacturing defect.
Wrong size delivered due to an error from our side.

All requests are subject to verification and approval.

Product Conditions

For an approved return or exchange, the product should:

Be unused and unworn.
Be in its original condition.
Include the original box, tags, accessories, and invoice, wherever applicable.

Products showing signs of use, wear, alteration, or damage after delivery may not be eligible for return or exchange.

Non-Returnable Cases

Returns or exchanges will generally not be accepted for:

Used or worn products.
Products damaged after use or due to improper handling.
Requests submitted after the 3-day return/exchange window.
Products that do not meet the applicable return conditions.
Size issues resulting from the customer selecting an incorrect size, unless otherwise approved by Suchend.

Return & Exchange Verification

Once a request is received, our team may review the provided photographs, videos, order details, and other relevant information before approving the return or exchange.

The final approval of a return, exchange, or refund will be subject to verification of the reported issue and compliance with this policy.

Refund

For an approved refund:

The refund will be processed to the original payment method within 5–7 business days after the return is received and inspected/approved.
For COD orders, approved refunds will be processed through bank transfer or UPI.
The actual time taken for the amount to reflect in the customer's account may depend on the respective bank or payment service provider.