Terms of service

Terms & Conditions

Effective Date: August 2026

Welcome to Suchend. These Terms & Conditions govern your use of the website https://suchend.in/ and your purchase of products from us.

By accessing or using our website and placing an order, you agree to these Terms & Conditions.

1. Products and Product Information

We make reasonable efforts to display product descriptions, images, colours, sizes, specifications, and prices accurately.

However, minor variations in colour or appearance may occur due to screen settings, lighting, photography, or manufacturing characteristics.

Product availability is subject to change without prior notice.

2. Pricing

All product prices displayed on the website are subject to change without prior notice.

The applicable price at the time an order is successfully placed will generally apply to that order, subject to any obvious pricing error or technical issue.

3. Orders

When you place an order through our website, you agree to provide accurate and complete information required for order processing and delivery.

We reserve the right to cancel or refuse an order in cases including, but not limited to:

Product unavailability.
Incorrect or incomplete customer information.
Suspected fraudulent or unauthorized activity.
Technical or pricing errors.
Other circumstances where fulfilment is not reasonably possible.

If an order is cancelled by us after payment has been received, the applicable refund will be processed according to our Refund Policy.

4. Payment

Payments may be made through the payment methods made available on the website.

Online payments may be processed through third-party payment gateways or payment service providers.

Customers are responsible for providing accurate payment and billing information.

5. Cancellation

Customers may request cancellation of an order at any time before the order is dispatched.

Once an order has been dispatched, cancellation requests will generally not be accepted.

If a cancellation request is received before dispatch and is approved, any applicable refund will be processed according to our Refund Policy and the applicable payment method.

For prepaid orders cancelled before dispatch, the applicable refund will be processed to the original payment method.

For COD orders cancelled before dispatch, no refund will generally be applicable where no payment has been collected.

Cancellation requests can be made by contacting our customer support team using the contact details provided on our website.

6. Shipping and Delivery

Orders are shipped to the address provided by the customer at the time of purchase.

Delivery timelines may vary depending on the destination, logistics partner, availability of the product, weather conditions, operational disruptions, or other circumstances beyond our reasonable control.

Please refer to our Shipping Policy for further information.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are subject to our Return & Refund Policy.

Customers are required to follow the applicable return/exchange procedure and provide the information necessary to verify a claim.

The applicable return and exchange window, eligibility requirements, product conditions, and refund procedure are specified in our Return & Refund Policy.

8. Customer Information

Customers are responsible for ensuring that the name, mobile number, email address, billing address, shipping address, and other information provided during checkout are accurate.

We are not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

9. Intellectual Property

All content available on the website, including product photographs, graphics, logos, text, designs, trademarks, and other materials, belongs to or is lawfully used by Suchend and/or its respective rights holders.

Such content may not be copied, reproduced, modified, distributed, or commercially used without prior written permission.

10. Website Use

Customers agree not to misuse the website, attempt to gain unauthorised access, interfere with website functionality, introduce malicious code, or use the website for unlawful or fraudulent purposes.

11. Third-Party Services

The website may use third-party services such as payment gateways, logistics providers, analytics services, communication platforms, and other technology providers.

Use of such services may also be subject to the respective third party's terms and policies.

12. Limitation of Liability

We will make reasonable efforts to provide accurate product information and reliable website services.

To the extent permitted by applicable law, we will not be responsible for losses arising from circumstances beyond our reasonable control, including logistics disruptions, technical failures, payment-service interruptions, or events outside our control.

Nothing in these Terms & Conditions is intended to exclude any rights or remedies that cannot lawfully be excluded under applicable law.